On the negative side, IVR systems get a lot of negative feedback, sometimes for good reason. Who hasn’t had a bad experience with a “State your problem or question” voice prompt? If your business gets a wide variety of phone-based …
80% of customers say they’re more likely to buy from brands that deliver a customized experience. Let’s take a closer look at what AI is and how it shapes customer experience. Then we’ll share some examples of how AI helps …